Terms and Conditions

ACCEPTANCE OF TERMS

Please read these terms and conditions carefully before using this website. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

• You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.
• You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
• You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
• You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

MODIFICATION

CANCELLATIONS AND REFUNDS

VOCABULARY

Date format: dd/mm/yyyy - 12th June 1980

Time Zone: Vietnam standard time - GMT +7

Working days: All week days except Saturday and Sunday.

Working hours: 8.00 AM to 16.00 PM every working days.

Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.

Multiple entries: means you are allowed to enter / exit Vietnam multiple times within a given period of time (1, 3 or 6 months). For example: 6 month multiple entry visa means - you are allowed to enter / exit Vietnam multitple times from the date of arrival you provide through the application form on our website plus 6 calendar consecutive months.

Estimated delivery time:

The estimated visa delivery time provided is based on our last 30-day on-time rate and is subject to various factors beyond our control. While we strive to provide accurate estimates, we cannot 100% guarantee the exact delivery time of your visa. Delays may occur due to unforeseen circumstances or additional document requirements. Please note that fees are not refundable in case of delays. If possible, it is advised that you do not book your flight before receiving your visa!

Note: If your visa is delayed by more than 24 hours from the expected delivery time, you will receive a full refund.

PROCESSING TIME AND SERVICE COMPLETION

FORCE MAJEURE

Approval Letter Amendement

Approval Letter Validity Date

The letter of approval will be valid for a month from the date you submit/enter on our order form, not from the date you actually arrive the country.

BUSINESS VISA

Visa on arrival is good for TOURISM purposes only so by applying through our wesbsite you are agreed that you will use the letter of approval for tourism purposes. If you want to request a business visa approval letter, please select "Business" on our application form.

DISCLAIMERS

• We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us.
• Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.
• Normally, i takes around 15-20 minutes to get the visa stamped at Vietnam airport upon arrival, however, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.
• Applicant is responsible for checking accurate information on approval letter. In case of mistakes, applicants are required to contact the us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants' part, the applicants must pay the full fee to obtain a new letter of approval. The process of getting a new letter of approval, again, will take 2-3 working days, so it is recommended that applicants check the approval letter carefully before the trip. We are not responsible for any delay/loss caused by the incorrect information on the approval letter in any circumstances.
• Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. Only under special circumstances, request for an individual approval letter should be sent to our email address: sales@myvietnamvisa.com. MyVietnamVisa.com is not to be held accountability for any issues arising from the group approval letter.
• We reserve the rights to refuse any new visa requests or the visa requests which are already made on our website and in such cases, full refund will be granted.
• Even when your visa application is approved (the letter of approval is issued), there is still chance of being denied at Vietnam airport (Most likely, you had problems with your past entries, did not follow the immigration rules or overstay your visa). In such cases, we will make full refund for the fee that you pay for the approval letter.
• This website is NOT affiliated with the government and therefore, the information provided is subject to change without prior notice. We strive to maintain the accuracy and timeliness of the information presented; however, we cannot guarantee that all information is completely up-to-date or accurate at all times. We shall not be held responsible for any loss or damage caused as a result of relying on incorrect or incomplete information provided on this website.
• The estimated visa delivery time provided is for reference purposes only and is subject to various factors beyond our control, including but not limited to processing times by the relevant immigration authorities. While we strive to provide accurate estimates, we cannot guarantee the exact delivery time of your visa. Delays may occur due to unforeseen circumstances or additional document requirements. We recommend applying for your visa well in advance to allow for any potential delays and to ensure a smooth travel experience. We are not liable for any inconvenience, loss, or expenses incurred as a result of any delays in the visa delivery process.

PRIVACY STATEMENT

See the details of our privacy statement: http://www.myvietnamvisa.com/privacy.html

Last updated: April 25, 2023